Show Zendesk ticket activity in Status Hero check-ins
Here's how the Zendesk integration works: you connect Zendesk to Status Hero with a webhook URL, and Status Hero will match up Zendesk ticket activity to your team members based on their email address. Then, their Zendesk activity appears in the activity page and alongside their check-ins, automatically.
Here are the steps to take to set it up:
Step 1: Vsit the Integrations tab for your team settings in Status Hero, click open the Zendesk panel, and copy the unique URL there to your clipboard.
Step 2: Visit the "Admin Center" section of Zendesk, open the "Apps and integrations" menu, and select "Webhooks".
Step 3. Select "Create webhook."
Step 4. Select "Trigger or automation" and click "Next"
Step 4. Fill in the HTTP target form:
Use "Status Hero Notification Webhook" for the name
Paste the URL from Step 1 into the Endpoint URL field
Leave "POST" for Method
Leave "JSON" for Content Type
- Leave "None" for Authentication
Click "Create webhook"
Step 5. Now we need to connect the webhook to a trigger. Go to the Admin Center and click Objects and rules in the sidebar, then select Business rules > Triggers.
Step 6. Select "Add trigger"
Step 7. Fill out the form
Use "Notify Status Hero of solved tickets" for Trigger Name
- Select "Notifications" for the Category
Add a condition of "Status Is Closed" under Conditions
Select "Notify active webhook" and "Status Hero Notification Webhook" under actions
Fill in the code below for JSON Body
Click the Create button
That's it! Solved tickets will now be recorded in Status Hero. You can repeat Step 7 for "ticket_closed" (closed) tickets or "ticket_updated" (updated) tickets too.
Look for updates in the activity stream first. The check-ins on the dashboard will sum up Zendesk updates from the previous period. (The check-ins essentially say "here's what I did yesterday, and here is all the Zendesk activity to go along with that.)
Make sure that the ticket assignees in Zendesk match up either by email or name with the email or name of the people on your team in Status Hero.